Help centre · Troubleshooting
I can't sign in
Last updated · 6 June 2026 · 4 min read
Forgotten password, locked account, browser issues, and what to do if you suspect a breach.
Forgotten password
- Go to office.ughoron.cloud/signin.
- Click Forgot password.
- Enter your email — we'll send a reset link valid for one hour.
The reset email isn't arriving
- Check spam/junk.
- Confirm you used the email you signed up with (not an alias).
- Some corporate mail filters quarantine our domain — ask IT to allow-list
@ughoron.com.
2FA code rejected
Your phone's clock may be off. Open the authenticator app, find time-sync settings, and resync. If you can't access your device, use a recovery code.
Browser issues
- Sign in with cookies enabled.
- Disable aggressive privacy extensions on our domain.
- Try a private/incognito window to rule out cached state.
Suspected breach
If you believe someone else has access to your account, email security@ughoron.com immediately. We'll lock the account and walk you through recovery.
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