Help centre · Billing & plans
Refunds policy
Last updated · 6 June 2026 · 3 min read
When refunds are available, how to request one, and how long they take.
We offer a 14-day refund window on first-time paid subscriptions if the service materially doesn't work for you.
Eligible
- You signed up for a paid plan, used it, and ran into substantive issues we couldn't resolve.
- You upgraded by mistake and reached out within 7 days.
- You were billed for a renewal you didn't use (reach out within 14 days of the renewal).
Not eligible
- You used the plan for most of a billing cycle and decided to leave.
- You exceeded the storage or feature limits and want a refund for the upgrade.
How to request one
Email support@ughoron.com from the address on the account with your invoice number. Refunds appear on the original card within 5–10 business days.
Was this helpful?